Terms and Conditions of Sale
The following terms and conditions shall govern the sale by Ryder Fleet Products, Inc. (hereinafter referred to as "RFP")
to Customer on orders for products sold by RFP. By accepting delivery of the product described on the invoice, Customer
agrees to be bound by and accepts these terms and conditions. RFP reserves the right to change these terms and conditions
without prior written notice at any time, at RFP's sole discretion.
These terms and conditions may not be supplemented, altered or modified by the use of any other document(s). Any attempt to
modify these terms and conditions will be null and void unless agreed to in writing by an authorized officer of RFP.
RFP pays freight on orders shipped within the contiguous United States that meet a qualifying minimum dollar amount.
Any questions regarding this amount should be directed to RFP by using the
Link, or by calling Customer
Service at (800) 759-6479. Customers pay shipping charges on emergency air orders and/or when the carrier is specified
by the Customer. Orders for product in stock will generally ship the same or next business day, unless otherwise scheduled
for a specific delivery cycle. Emergency orders to be shipped by airfreight can be placed until 4:00 PM Eastern Time for
shipment the same day if product is in stock. Emergency orders placed after 4:00 PM Eastern Time are not guaranteed same
day shipment, however every effort will be made to accommodate those orders. Drop shipments are sent direct from the manufacturer and are subject to the shipping times available from their docks.
Terms of payment shall be determined at RFP's discretion. All terms must be agreed to by RFP prior to acceptance
of Customer's order. Payment shall be made by credit card, procurement card, check or some other pre-arranged method
of payment acceptable to RFP. Orders are not binding on RFP until accepted by RFP. Any quotation provided by RFP will
be valid for the duration stated in the quotation. If no duration is stated, such quotation will be valid for 48 hours.
Where payment is made by credit and/or procurement card, such payment is subject to the approval of the financial
institution issuing the card and RFP shall not be liable in any way if such financial institution refuses to accept or
honor the credit card for any reason. If RFP has agreed to extend credit terms, Customer shall pay invoices within thirty
(30) days from the date of the invoice and otherwise in accordance with the terms stated on such invoice.
Prices do not include charges for shipping and handling, taxes, customs or duties, except that shipping
charges shall be included in those cases where the Customer meets the qualifying minimum dollar amount described
in Section 3 above. In all other cases, separate charges for shipping and handling will be shown on the invoice.
Customer is responsible for all sales and other taxes associated with the order, however designated.
Title and risk of loss shall pass to Customer upon shipment from RFP's facility, or a manufacturer's facility,
as applicable. Unless otherwise agreed in a written agreement between Customer and RFP, RFP may deliver the
products ordered in installments. Any delivery or anticipated shipment dates are estimates only and RFP is not
liable for, and expressly disclaims any loss, damage, cost or expense associated in any way with failure to
deliver in accordance with a specific delivery or shipment date.
Products may not be available for immediate delivery. RFP reserves the right, without liability or prior notice,
to revise or cease to make available any or all products. If there is any revision or cessation of the product
ordered by Customer, RFP may ship products, which have functionality similar to the products ordered, but there may
be differences in the specifications or brand between what was shipped and what was ordered. RFP may revise or
discontinue any of the products offered for sale at any time.
All exchanges and returns require a Return Authorization number, which can be obtained by sending a message
through the contact us
link or by fax at 770-338-9220.
All return requests must be in writing. All returned products must be in resalable condition, and in original packaging.
Products and packaging cannot be damaged or marked. Returns will be authorized for standard stocking items purchased
within the last 90-days. Return requests for items purchased after the 90-day period will be reviewed and an analysis
performed to determine demand by RFP in its sole discretion. If the part is approved for return, a 10% restocking fee
will be applied. If any items are classified as obsolete, slow moving or non-stocking, the return authorization will
be declined. Returns totaling over $500.00 or 10 items are subject to the same approval process and will incur a 15%
restocking fee. Return shipping charges must be paid by Customer. Items returned without prior approval may be refused.
RFP reserves the right to deny any return based on any criteria as determined by RFP. After authorization of the return
and receipt and inspection of the approved merchandise, credit will be issued at the current dollar amount or amount
valid at time of purchase as determined by RFP.
The catalog information is furnished for the convenience of our customers. RFP makes no guarantee,
either expressed or implied, as to the accuracy of any information provided in the catalog. Any representations
set forth in the catalog as to product use or application are for illustrative purposes only and are not designed
or intended to be relied upon by customers who purchase the product.
Access to and use of password protected and/or secure areas of the RFP Site is restricted to authorized users only.
Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.
Customer is entirely responsible for maintaining the confidentiality of any login or password used to access
secure areas of this Site. Customer is solely and entirely responsible for any and all purchases or other activities
that occur on this Site under its login account, including any losses incurred by RFP or another party due to someone
else using Customer's account or password. Customer further agrees to notify RFP immediately of any unauthorized use
of its account or if it discovers any other breach of security. RFP will not be liable for any loss that Customer may
incur, including any that may occur as a result of someone else using Customer's account or password, whether such use
occurs with or without Customer's knowledge.
IF APPLICABLE AND PERMITTED, RFP WILL TRANSFER THE MANUFACTURER'S WARRANTY FOR THE PRODUCT.
ALL RECOURSE UNDER THE WARRANTY, IF ANY, SHALL BE TO THE MANUFACTURER AND RFP SHALL HAVE NO RESPONSIBILITY OR
DUTY WITH RESPECT TO SUCH WARRANTY. ALL PRODUCTS ARE SOLD "AS IS" WITH ALL FAULTS WITHOUT WARRANTY FROM RFP OF ANY
KIND, EITHER EXPRESSED OR IMPLIED. RFP AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING,
WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING
FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. RFP AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT,
SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, OR COSTS OF
REPLACEMENT GOODS, EVEN IF RFP OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL RFP BE LIABLE FOR ANY DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO FAILURE OF ESSENTIAL PURPOSE, DEFECT,
REPLACEMENT COST OR LOSS OF USE OF ANY KIND, EVEN IF RFP OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. CUSTOMER’S SOLE RIGHTS UNDER THIS AGREEMENT ARE TO RETURN THE PRODUCT UNDER THE RETURN POLICY SET FORTH
ABOVE. IF ANY LAW OR COURT FINDS THIS LIMITATION OF LIABILITY OR ANY PART OF IT UNENFORCEABLE, CUSTOMER'S SOLE REMEDY
SHALL BE A REFUND OF THE PURCHASE PRICE FOR THE PRODUCT.
The laws of the State of Florida will govern these terms and conditions, without giving effect to any principles of
conflicts of laws. RFP reserves the right to make changes to the products offered and to these terms and conditions
at any time, without notice or consent. You must file any claim or cause of action arising under these terms and
conditions in a state or federal court nearest to Miami, FL, which shall be the exclusive venue, within one year
after any claim arises.